Question 1

What counts as an ADA compliance case at a hotel or resort?

Accepted Answer

It usually starts with a room or facility the property presented as accessible, in a listing, a booking confirmation or at the front desk, that didn't meet the standard it claimed. The gap may be an inch of clearance, a grab bar in the wrong place, or a threshold that is too high. If that gap injured you, or kept you from using the room you paid for, call (702) 471-0112.

Question 2

Does the hotel have to actually follow the ADA, or just have an accessible room?

Accepted Answer

Hotels are public accommodations under the federal ADA, so their obligations go beyond having one accessible room. Newer construction and alterations generally must meet the accessibility standards, and properties also have duties around barrier removal and reservation policies. Exactly what applies depends on when the building was built or altered. In most cases the practical question is simpler: did the room match what the property said it was?

Question 3

Can I still have a case if I didn't fall or get physically injured?

Accepted Answer

Possibly. Federal ADA claims brought by individuals generally aim to get the barrier fixed rather than to win money damages, so a case without an injury usually looks different from one with an injury. Other claims, including under Nevada law, may be available depending on the facts. A short call can tell you which applies: (702) 471-0112.

Question 4

What should I photograph before the hotel fixes the room?

Accepted Answer

Photograph the whole room, the door widths, thresholds and floor transitions, plus the bathroom's grab bars, toilet clearance, shower entry and roll-in dimensions. Put a tape measure in the shot for anything that felt wrong. Also photograph the room number, signage and hallway approach, and keep the booking confirmation and any listing that called the room accessible. Do it before the property repairs or changes anything.

Question 5

How do I prove the room was advertised as accessible or ADA compliant?

Accepted Answer

Keep the booking confirmation, and take screenshots of the listing or app page that described the room as accessible or ADA compliant. Keep any written request you made for an accessible room and the property's response, and note the names of front-desk and management staff you spoke with. Booking sites can change their listings, so capture them as soon as you can.

Question 6

Should I file a complaint with the hotel, the DOJ, or a lawyer first?

Accepted Answer

You can do more than one. A complaint to the hotel creates a record, and the U.S. Department of Justice accepts ADA complaints about public accommodations, but neither one pauses the deadlines on your own claim or compensates you for an injury. If you were hurt, talking with a lawyer first helps make sure what you send the hotel doesn't hurt your case. Call (702) 471-0112.

Question 7

How long do I have to bring an ADA compliance claim in Nevada?

Accepted Answer

It depends on the claim. If you were injured, Nevada generally allows two years from the injury for most personal-injury claims, and other claims can have different deadlines. The evidence, the room as it was, usually disappears much sooner, so don't wait. Call (702) 471-0112.

Question 8

What kind of outcome can a hotel ADA case produce?

Accepted Answer

It depends on the claim. A federal ADA claim by an individual generally seeks to have the property fix the barrier. Where you were injured, an injury claim can seek compensation for medical bills, lost income and other harm. No outcome is guaranteed, and every case turns on its own facts and measurements.

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